Welcome to Alerted Security (“we,” “us,” “our”). This policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or utilize our monitoring and surveillance services.

At Alerted Security, we take privacy seriously and are committed to maintaining the confidentiality and protection of all personal information collected through our website and surveillance systems. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). Our commitment extends to ensuring transparency, accountability, and lawful handling of all data entrusted to us by our clients, website visitors, and individuals captured in video surveillance. By accessing our website or using our services, you acknowledge that you understand and agree with the terms of this Privacy Policy. We believe that individuals have a right to understand how their data is used and protected, especially in a security services environment where video and audio monitoring are essential. This policy describes the practices that ensure data collected is only used for its intended purposes and remains secure throughout its lifecycle.

We may collect a range of personal and technical information depending on the nature of your interaction with Alerted Security. For website visitors, we gather technical details such as IP addresses, browser types, pages visited, and general usage behavior, which help us analyze traffic and improve user experience. When you submit a form, send an inquiry, or sign up for updates, we may collect your name, email address, phone number, or other contact information you voluntarily provide. Clients who engage our surveillance services may generate additional data through their use of video monitoring, which can include video footage, audio recordings, and biometric information such as facial recognition or license plate data—if those features are specifically enabled. This data is collected through camera systems that are installed and maintained with appropriate notice and consent. All data collected is limited to what is necessary to deliver our services effectively and securely and is handled according to strict internal controls.

The personal information we collect is used for clearly defined purposes that are explained during onboarding or when submitting forms via our website. These purposes include operating and improving our security and monitoring services, responding to inquiries, providing customer support, fulfilling legal or insurance obligations, and, where appropriate, sharing relevant data with authorities in emergency situations. When clients opt into advanced features like facial recognition or license plate reading, we ensure that they are aware of the privacy implications and require them to display signage and comply with local laws. Alerted Security never uses personal information for marketing or unrelated purposes without express consent. We also do not sell personal information to third parties. Any use beyond what is described here would be subject to new consent and notification.